Service News

Storage Server Issue [RESOLVED]

[19:20] - We are invetigating a storage server issue. Update in 10 mins.

[19:32] - The storage server is now syncing and will be back online in a few minutes. This outage is affecting 25% of our members.

[19:35] - Services are online. Apologies for the interruption.

Originally Written: 19-Sep-2013 18:27, Last Updated: 06-Nov-2014 12:29

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September 2022
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May 2022
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October 2021
19-Oct-2021Changes to our Email for Life Spam Settings
May 2021
25-May-2021Server Maintenance - June 4th-6th 2021
October 2020
12-Oct-2020Server configuration this week
05-Oct-2020Server updates
01-Oct-2020Server Maintenance
July 2020
28-Jul-2020Update to servers planned for August
June 2020
04-Jun-2020Server Maintenance - starting Fri June 19th 2020 at 18:00BST (17:00UTC)
March 2020
16-Mar-2020Update to servers planned for April
02-Mar-2020Update to servers planned for April
June 2019
12-Jun-2019Server Maintenance 18th June 07:00 BST
March 2019
12-Mar-2019Server Maintenance - Wed March 13 to Fri March 22
February 2019
14-Feb-2019Server Maintenance - starting Sat Feb 16th at 18:00GMT
11-Feb-2019Server Maintenance - 11th February [Completed]
May 2018
02-May-2018Server Maintenance - 2nd - 3rd May
January 2018
29-Jan-2018Server Maintenance
October 2017
24-Oct-2017[RESOLVED] Service Outage
05-Oct-2017Server Maintenance - 7th-9th October
July 2017
05-Jul-2017Phishing Email - 'PayPal Please Verify Your Records'
January 2017
09-Jan-2017[RESOLVED] Mail Delay
December 2016
01-Dec-2016Mail Client Access
November 2016
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15-Nov-2016[RESOLVED] Service Outage 15th November
August 2016
17-Aug-2016Server Maintenance - Thursday 18th August 2016
June 2016
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April 2016
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12-Apr-2016Emergency Maintenance - Tonight 12/APR/2016 23:00 BST [Completed]
05-Apr-2016Scheduled Server Maintenance - Fri 8th April and Sat 9th April [Completed]
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March 2016
30-Mar-2016Are you receiving spam emails sent from your own account? Please read.
January 2016
15-Jan-2016Reminder to update usernames in email clients
01-Jan-2016Database Issue [Resolved]
December 2015
25-Dec-2015Merry Christmas
November 2015
25-Nov-2015Director’s Report (25/Nov/2015): Inbound Email Server Failure
October 2015
22-Oct-2015[RESOLVED] Service Outage
20-Oct-2015Slowed mail delivery
15-Oct-2015Server Maintenance - Sunday October 18th at 11pm [COMPLETED]
August 2015
27-Aug-2015Server Maintenance - Sat August 29, 11:00pm BST [COMPLETED]
18-Aug-2015[COMPLETED] Server Maintenance - Tuesday August 18th, 10:00pm BST
July 2015
28-Jul-2015[Resolved] Webmail access issues
24-Jul-2015Server Maintenance - 3 hours from Sunday 26th July 11:59pm BST
20-Jul-2015[RESOLVED]Login issues
15-Jul-2015[Resolved] Server down
08-Jul-2015Deferred renewals for members affected by Greek situation
June 2015
01-Jun-2015Mail store down [Resolved]
May 2015
20-May-2015Alias Logon Access Restored
19-May-2015Email client not working? Help finding your primary email address
18-May-2015Database server down, webmail and client logins affected [Resolved (with conditions)]
18-May-2015[Resolved] Logging in error messages
16-May-2015Pre-emptive Emergency Maintenance - Today 10:30am [Brought forward to 10:20] [COMPMLETED]
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08-May-2015[Resolved] Issue with logins
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April 2015
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March 2015
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16-Mar-2015Network Maintenance - 17 March 2015 [COMPLETE]
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09-Mar-2015Email service issue [Resolved]
01-Mar-2015Service issue [Resolved]
February 2015
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24-Feb-2015Outgoing email issue [Resolved]
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17-Feb-2015Server Maintenance Wednesday 18th Feb 2300 - 0300 [Complete]
January 2015
29-Jan-2015Login Issues [Resolved]
November 2014
28-Nov-2014Mail server down - Resolved
October 2014
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14-Oct-2014Responding to the SSL 3.0 Security Alert
06-Oct-2014Weekend Email Delivery Issues [Resolved]
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September 2014
26-Sep-2014The ShellShock Bug
July 2014
29-Jul-2014Mail server issue
25-Jul-2014Server Maintenance - 25-July 2014 [COMPLETED]
22-Jul-2014Slow mail server
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June 2014
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May 2014
21-May-2014[Completed]System Maintenance - 21-May-2014
April 2014
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March 2014
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30-Mar-2014Server Maintenance - 30-Mar-2014 [Completed]
27-Mar-2014Maintenance Notification - 29th March 2014 [Completed]
February 2014
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December 2013
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November 2013
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11-Nov-2013Maintenance Scheduled - 12th November 2013 [COMPLETED]
11-Nov-2013Service Alert [RESOLVED]
September 2013
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August 2013
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02-Aug-2013Network Update - 23:59, Friday 2nd August [Completed]
July 2013
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June 2013
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13-Jun-2013Emergency Server Maintenance - 13-June-2013 23:59 [Completed]
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May 2013
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April 2013
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February 2013
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May 2012
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April 2012
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February 2012
15-Feb-2012Helpdesk Issues
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January 2012
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23-Jan-2012Intermittent Connectivity Issues [Resolved]
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21-Jan-2012Intermittent connection dropouts - 21-Jan-2012
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November 2011
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August 2011
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05-Jul-2011Access issues - evening storage issues [Resolved]
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June 2011
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07-Jun-2011Storage Server Crash [Resolved]
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May 2011
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21-May-2011Service Unavailable - Storage Server Problem [Resolved]
19-May-2011Service Unavailable - Storage Server Offline [Resolved]
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April 2011
21-Apr-2011Datacentre Emergency Maintenance Planned [CANCELLED]
11-Apr-2011Scheduled Server Maintenance Under way [Completed]
11-Apr-2011Systems Recovering [Restored]
08-Apr-2011Maintenance Work - Monday 11th April
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March 2011
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04-Mar-2011Scheduled Maintenance - Monday 7th March at 18:00
February 2011
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24-Feb-2011Service Slowdown (Resolved)
17-Feb-2011Mail Server Emergency Maintenance (Resolved)
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10-Feb-2011Email server problems (Resolved)
01-Feb-2011Service Slowdown (Resolved)
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24-Jan-2011Server Maintenance [Resolved]
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25-Dec-2010Merry Christmas
24-Dec-2010Scheduled Maintenance Notification
22-Dec-2010Retrospective Outage Notice [Resolved]
22-Dec-2010Slow Logins [Resolved]
22-Dec-2010Service Outage [Resolved]
20-Dec-2010Service Unavailable [Resolved]
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14-Dec-2010Service Outage - Emergency Maintenance [Resolved]
07-Dec-2010Anti Spam Maintenance
07-Dec-2010Payments via SagePay on 6th December between 6pm and 10pm
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01-Dec-2010Mail Servers Rebooting
November 2010
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23-Nov-2010Receiving Emails from Blacklisted Senders
22-Nov-2010Blacklists Bypass in place
22-Nov-2010Service Outage - Storage Server Offline [Resolved]
19-Nov-2010Inbound Email Delay - 35-40 minutes [RESOLVED]
04-Nov-2010[Resolved] Service Issues
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October 2010
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13-Oct-2010Temporary Outage [Resolved]
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September 2010
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28-Sep-2010Service Slowdown
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August 2010
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31-Aug-2010Website Slowdown [Resolved]
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21-Feb-2010Restore Update
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19-Feb-2010Phase 2 - Good Overnight Progress
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17-Feb-2010Client (SMTP sending) Issues
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January 2010
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20-Aug-2009[Completed] System Maintenance at 12:00
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May 2009
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March 2009
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February 2009
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21-Feb-2009Yahoo Sending Delays
10-Feb-2009Problem Identified and Resolved
10-Feb-2009Intermittent Errors
January 2009
29-Jan-2009Mail delivery issue
20-Jan-2009Recognising Phishing Scams
16-Jan-2009Service Restored
16-Jan-2009Service Offline
02-Jan-2009HAPPY NEW YEAR!
December 2008
15-Dec-2008SMTP (sending) Connections Improved
13-Dec-2008System Stable
13-Dec-2008Temporary Restore
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November 2008
21-Nov-2008Online
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21-Nov-2008Outage Update
21-Nov-2008Connectivity Issue
07-Nov-2008New Subscription Packages!
October 2008
29-Oct-2008Webmail - Phishing Alerts
20-Oct-2008Queue clearing
20-Oct-2008Inbound Delays
14-Oct-2008Inbound Messages Delay
September 2008
25-Sep-2008New User Issues
25-Sep-2008Service back to normal
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August 2008
14-Aug-2008Service fully restored
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13-Aug-2008Service Restored
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08-Aug-2008Helpdesk Delays
July 2008
25-Jul-2008Email Service Restored
18-Jul-2008Inbound Mail Delay - 2pm-5pm
16-Jul-2008AntiSpam Upgrade - Greylisting Now Available
June 2008
27-Jun-2008Inbound Mail Delay - Resolved
09-Jun-2008SMTP Re-enabled
09-Jun-2008External SMTP Temporarily Disabled
08-Jun-2008Spam flood stopped
08-Jun-2008Mail Delays - Spam Attack
02-Jun-2008Servers Online
02-Jun-2008Network Problem
02-Jun-2008Email Offline
May 2008
28-May-2008System Online
28-May-2008System Down Update
28-May-2008Service Temporarily Unavailable
23-May-2008Intermittent Email Service 25/05/2008- 26/05/2008
21-May-2008Email Downtime
10-May-2008Email Queue Cleared
10-May-2008Email Delays
07-May-2008Logins Restored
07-May-2008Logins Offline
April 2008
21-Apr-2008Trash Folder: Automatic Purging
15-Apr-2008Secure mail client login fixed
07-Apr-2008Webmail: New Feature Unread Email View
07-Apr-2008Webmail: Resuming HTML Drafts Fixed
March 2008
27-Mar-2008Webmail: HTML Formatting Fixed
19-Mar-2008Inbound Email Delay
January 2008
28-Jan-2008Client Access Restored
28-Jan-2008Client Access
22-Jan-2008Responsiveness increased
22-Jan-2008Webmail Responsiveness
14-Jan-2008Webmail Attachments/Calendars
09-Jan-2008Power Issues Update
09-Jan-2008Power Issue
December 2007
30-Dec-2007Check your Junk Folder
25-Dec-2007Christmas
20-Dec-2007SSL Certificate Updated
20-Dec-2007Secure Webmail Certificate
04-Dec-2007Disk status confirmed
04-Dec-2007Operational
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03-Dec-2007Provisional Maintenance Scheduled 3/12/07 11:30pm
03-Dec-2007Server issues update
03-Dec-2007Morning Service Interruptions
02-Dec-2007Delayed Inbound Mail
November 2007
29-Nov-2007Autocomplete Complete
29-Nov-2007Size Column
20-Nov-2007Update: Address Auto-Complete
06-Nov-2007FIX: Safari Missing Folder Pane
06-Nov-2007BUGFIX: Deleting with preview pane off
05-Nov-2007'Cancel' Button Added
October 2007
31-Oct-2007"You must be logged in" error fixed
23-Oct-2007White Colour Theme
21-Oct-2007Old Webmail Link
19-Oct-2007Webmail Fix: Reply in New Window
19-Oct-2007Latest Webmail Fixes
18-Oct-2007Webmail feedback
18-Oct-2007New Webmail Live
17-Oct-2007IMPORTANT: Webmail Update
13-Oct-2007Webmail Timeouts Fixed
03-Oct-2007Oct 6th Network Maintenence
September 2007
17-Sep-2007Database Update Scheduled
10-Sep-2007Spam filtering efficiency
05-Sep-2007Spam filter service restored
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04-Sep-2007Mail Filter Latest Update
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August 2007
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15-Aug-2007Network Maintenence Scheduled 18/08/07
July 2007
25-Jul-2007Bugfix: Secure Signout
23-Jul-2007Brief SMTP Service Outage
09-Jul-2007FTP service restored
09-Jul-2007FTP service maintenance
06-Jul-2007Secure Webmail Quicksave Restored
06-Jul-2007FTP Service Maintenence
05-Jul-2007Secure Website Access Maintenence
June 2007
27-Jun-2007Upstream Provider Maintenence
22-Jun-2007Server Maintenence
22-Jun-2007Alert: "Ecard from Family Member" Emails
06-Jun-2007SPAM Filtering Name Change
May 2007
25-May-2007Quota Limit Enforcement
23-May-2007RSS Feed
12-May-2007Planned Network Maintenence
09-May-2007Bugfix: Foreign Character Attachments
06-May-2007Attachments with Foreign Characters in the Filename
April 2007
26-Apr-2007BT Internet SMTP Block
24-Apr-2007System reboot
20-Apr-2007Delivered Bounced Mail
20-Apr-2007User Preferences Stable
19-Apr-2007User preferences being reset to default
17-Apr-2007Intermittent Mail Client Access [Resolved]
13-Apr-2007System update
March 2007
22-Mar-2007Scheduled Maintenance - Completed
08-Mar-2007Extraordinary maintenance
08-Mar-2007Brief Outage 8th March
February 2007
28-Feb-2007Server Performance Directors Report
28-Feb-2007Server stable
27-Feb-2007RSS Feed Available
27-Feb-2007Partial Access Available
27-Feb-2007Update
27-Feb-2007Server Temporarily Unavailable
26-Feb-2007Emergency Maintenence Scheduled
25-Feb-2007Account Migration Complete!
03-Feb-2007Database Connection Limit
03-Feb-2007Maintenence Complete
03-Feb-2007Webmail
03-Feb-2007Webmail
02-Feb-2007Maintenence in Progress
January 2007
31-Jan-2007Webmail recovering
31-Jan-2007Further Update
31-Jan-2007Update
31-Jan-2007Webmail Outage 2
31-Jan-2007Access restored
31-Jan-2007Webmail Outage (Preferences Database)
30-Jan-2007Planned Downtime
15-Jan-2007Scheduled partial downtime
December 2006
28-Dec-2006Webmail Up
28-Dec-2006Webmail Database
22-Dec-2006Billing system passwords
20-Dec-2006Webmail restored
19-Dec-2006Webmail Access Down
19-Dec-2006Webmail restored
19-Dec-2006Webmail Sessions
04-Dec-2006Maintenance Complete
03-Dec-2006Maintenance Reminder
01-Dec-2006Maintenance Planned: Server Update
November 2006
22-Nov-2006Email Routing Update
18-Nov-2006Quotas Restoring
18-Nov-2006Maintenence Continued
18-Nov-2006Server reboot now.
15-Nov-2006Quotas Update
14-Nov-2006Quota problems
12-Nov-2006Brief Server Outage
12-Nov-2006Directors Incident Report
12-Nov-2006Service Restored
12-Nov-2006Server status
12-Nov-2006Server Logins
09-Nov-2006Mail Queues - Further News
08-Nov-2006Logins Restored
08-Nov-2006Server rebooted
08-Nov-2006Mail Delays
October 2006
10-Oct-2006Spam filter updates
September 2006
28-Sep-2006Opera - Enhanced Compose Support
28-Sep-2006Quicklogin Codes Enhanced
01-Sep-2006Secure Login Outage
August 2006
30-Aug-2006Webmail - My Account
20-Aug-2006Continuing Maintenance
20-Aug-2006Server Maintenance
18-Aug-200620 Mins Downtime
17-Aug-2006Database Restored
17-Aug-2006Webmail Database Down
15-Aug-2006New Webmail Features Day 2
15-Aug-2006Tuesday Downtime
14-Aug-2006New Webmail Features
14-Aug-2006Looping Mail Issue
11-Aug-2006Restored
11-Aug-2006Repeat Reboot
11-Aug-2006Services Restored
11-Aug-2006Server Reboot
09-Aug-2006Mail Client Users: Folder Issues
08-Aug-2006Quicksave / HTML Bugfix
04-Aug-2006Quota Increases to 100MB minimum
July 2006
31-Jul-2006Service Restored
31-Jul-2006Server Reboot
14-Jul-2006Service Resumed
14-Jul-2006Server Reboot
06-Jul-2006Feature: Quick Login Codes!
06-Jul-2006Server Online
06-Jul-2006Server Reboot
June 2006
26-Jun-2006Brief Network Outage
23-Jun-2006Scheduled Maintenence
19-Jun-2006Connection Dropped Errors Resolved
16-Jun-2006Connection Dropped Errors
12-Jun-2006Server maintenence scheduled
12-Jun-2006Mail Server Online
May 2006
23-May-2006Login Unavailable
22-May-2006Continuing Maintenence
21-May-2006Scheduled Maintenence
19-May-2006Friday Incidents
18-May-2006Drive installed, server operational
18-May-2006Drive Replacement Update
18-May-2006Emergency Maintenence Scheduled - HDD Replacement
18-May-2006Login restored
18-May-2006Mail Login Temporarily Down
03-May-2006All Operational Again
03-May-2006Primary Server Down
April 2006
20-Apr-2006ALERT: "secure.aluminati.net" update
18-Apr-2006ALERT: Change of secure mail server address.
March 2006
23-Mar-2006Maintenence Scheduled for 24 Mar from 6am
07-Mar-2006Downtime Incident
01-Mar-2006Reduced Size of Message Summary
February 2006
24-Feb-2006**Advanced Spam Firewall Launched!**
21-Feb-2006New Feature - Sort by Size
06-Feb-2006Account Cancelled Notices
03-Feb-2006Back to Normal
January 2006
30-Jan-2006Having Problems?
25-Jan-2006Webmail Guide
24-Jan-2006Webmail Optimisations
23-Jan-2006Slow Page Loading
23-Jan-2006NEW WEBMAIL!
22-Jan-2006Migration Work Scheduled
20-Jan-2006Planned maintenance in response to Friday issues.
18-Jan-2006Additional Downtime Report
18-Jan-20065-10 Minute UK Network Problem
16-Jan-2006Downtime Report
13-Jan-2006Tips and Tricks: Selecting from the Address book
04-Jan-2006Scheduled Maintenence on 10th Jan 06
01-Jan-2006Happy 2006!
December 2005
25-Dec-2005MERRY CHRISTMAS!
20-Dec-2005Network Issues Report
15-Dec-2005Network Latency Report
01-Dec-2005Server Efficiency Tune Up
November 2005
28-Nov-2005Server Stabilised
25-Nov-2005Reboot Report
25-Nov-2005Short notice Server Reboot
24-Nov-2005Dropped Imap Connections
23-Nov-2005Upgraded Calendars
21-Nov-2005Delayed Emails
18-Nov-2005Scheduled Maintanence
16-Nov-2005New Feature: Auto CC
15-Nov-2005More minor Maintanence
14-Nov-2005Scheduled Maintanence - Tuesday Morning between 12am - 6am
09-Nov-20052 Incidents
08-Nov-2005Mini Downtime Report
01-Nov-2005Full Service Restored
01-Nov-2005Server Reboot Fix
01-Nov-2005Investigation continues...
01-Nov-2005Sending to Local Address Issue
October 2005
31-Oct-2005"Software" Spam now filtered
28-Oct-2005Scheduled Maintanence
24-Oct-2005Spam now Autokilled
18-Oct-2005"Ultimate Online Pharm" Spam Blocked - *UPDATED INSTRUCTIONS*
11-Oct-2005Remember Login
11-Oct-2005New Feature: Trash Size Monitoring
07-Oct-2005Preferences / Options
03-Oct-2005Reboot Scheduled
01-Oct-2005Hardware Check Tonight
September 2005
27-Sep-2005Hardware Health Check - Scheduled Downtime
26-Sep-2005Evening Downtime (7:30-8:10)
26-Sep-2005Failover Status Pages
26-Sep-2005Downtime and Resolutions
20-Sep-2005English Dictionaries Consolidated
10-Sep-2005Intermittant Network Access
06-Sep-2005View Messages as HTML
06-Sep-2005Multiple Attachments Bugfix
02-Sep-2005Downtime
01-Sep-2005Brief Downtime
August 2005
29-Aug-2005Brief Downtime Report
26-Aug-2005Server Reboot Again
23-Aug-2005Server Rebooted
17-Aug-2005Spellchecker Advice
15-Aug-2005Remember Secure Login
14-Aug-2005SECURE LOGIN
12-Aug-2005Server Error Report
10-Aug-2005New Feature: Read winmail.dat files
08-Aug-2005FULL SERVICE RESTORED
08-Aug-2005Webmail Issues
06-Aug-2005Webmail Work Continuing
05-Aug-2005webmail restored
01-Aug-2005Spanish Dictionary Added
July 2005
28-Jul-2005New Spelling Dictionaries
27-Jul-2005Downtime Report (23rd July)
23-Jul-2005Intermittent Access
12-Jul-2005Server Offline (11:30am)
07-Jul-2005[SPAM] Tagging Removed
June 2005
30-Jun-2005Spoof Emails
30-Jun-2005Payment Notices
28-Jun-2005Tuesday Downtime
03-Jun-2005"Official" Emails with Attachments
May 2005
27-May-2005Registrations
26-May-200510mins Downtime
10-May-2005New Feature: Folder Sizes
07-May-2005Upgrade Tonight
06-May-2005Login Username Remembered!

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